Consumer Law

The pelvic mesh scandal is an example of the evil of selling unsafe products. The law can and should do something about it

In Australia, pawnbrokers are largely exempt from national consumer credit laws and it’s leaving often-desperate people exposed to acute risks

Legal redress is hard if you fall victim to an AI-generated pornographic and abusive deepfake

Clinical decision support software is beneficial but if it malfunctions, a doctor’s duty of care likely makes them liable

The Australian Competition and Consumer Commission is taking on Big Tech again – this time it’s Meta – with a focus on dismantling a key Big Tech defence tool

Digital virtual assistants make life more convenient but we are trading off our privacy. Here are some simple steps to keeping the AI where you want it

You may be excited about the digital device under the Christmas tree, but what are your consumer rights and protections when it comes to issues like privacy?

Essential but often complex services like banks, utilities and phones need to be accessible for all, including those with cognitive disabilities. Here’s how you do it.

Big business uses artificial intelligence like regulation technology, or RegTech, to go through the fine print of contracts to ensure compliance - but isn’t it time the technology was used to protect customers?

We can shop and be entertained wherever and whenever we like, but consumer protections haven’t kept pace with e-commerce technology. New technologies now have the potential to be the consumer’s best safeguard