Consumer Protection

Politics & Society

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Podcast

AI and humans: collaboration rather than domination

When algorithms make important decisions, we also need to involve humans who understand the context, explains AI and ethics researcher Jeannie Paterson

Business & Economics

Competition isn’t improving the aged care sector

A new study finds more competition isn’t associated with better quality of care or lower prices in aged care, prompting policy reform to address sources of market failures

Politics & Society

AI: It’s time for the law to respond

The law is always behind technology but given the sweeping changes heralded by new technologies, legislators need to get in front of the issue

Business & Economics

Is our trust in banking restored?

Following the findings of the banking Royal Commission into misconduct, what’s actually being done and will it help our financial wellbeing?

Business & Economics

Why that Instagram post may cost you more than you think

We don’t really know how social media posts are being used or evaluated by banks. We need greater transparency around exactly how our data will be used and the ability to challenge decisions

Politics & Society

Consumer rights and unwrapping the latest gadget

You may be excited about the digital device under the Christmas tree, but what are your consumer rights and protections when it comes to issues like privacy?

Politics & Society

Making information accessible - for everyone

Essential but often complex services like banks, utilities and phones need to be accessible for all, including those with cognitive disabilities. Here’s how you do it.

Business & Economics

When families and money don’t mix

The banking Royal Commission highlights the vulnerability of parents acting as guarantors of their child’s business loan and the need for better ways to support decision-making

Business & Economics

They’re using my face

What cosmetic bloggers and the Cambridge Analytica saga tell us about protection from misleading conduct

Politics & Society

We’re the world’s biggest losers, but odds are we’ll still punt this Cup Day

Horse racing in Australia is an unstoppable industry - but more could be done to stop problem gambling