Consumer Protection
Politics & Society
Podcast
AI and humans: collaboration rather than domination
When algorithms make important decisions, we also need to involve humans who understand the context, explains AI and ethics researcher Jeannie Paterson
Business & Economics
Competition isn’t improving the aged care sector
A new study finds more competition isn’t associated with better quality of care or lower prices in aged care, prompting policy reform to address sources of market failures
Politics & Society
AI: It’s time for the law to respond
The law is always behind technology but given the sweeping changes heralded by new technologies, legislators need to get in front of the issue
Business & Economics
One year on, is our trust being restored?
On the first anniversary of the findings of the banking Royal Commission into misconduct, what’s actually being done and will it help our financial wellbeing?
Business & Economics
Why that Instagram post may cost you more than you think
We don’t really know how social media posts are being used or evaluated by banks. We need greater transparency around exactly how our data will be used and the ability to challenge decisions
Politics & Society
Consumer rights and unwrapping the latest gadget
You may be excited about the digital device under the Christmas tree, but what are your consumer rights and protections when it comes to issues like privacy?
Politics & Society
Making information accessible - for everyone
Essential but often complex services like banks, utilities and phones need to be accessible for all, including those with cognitive disabilities. Here’s how you do it.
Business & Economics
When families and money don’t mix
The banking Royal Commission highlights the vulnerability of parents acting as guarantors of their child’s business loan and the need for better ways to support decision-making
Business & Economics
They’re using my face
What cosmetic bloggers and the Cambridge Analytica saga tell us about protection from misleading conduct
Politics & Society
We’re the world’s biggest losers, but odds are we’ll still punt this Cup Day
Horse racing in Australia is an unstoppable industry - but more could be done to stop problem gambling