Consumer Protection

When algorithms make important decisions, we also need to involve humans who understand the context, explains AI and ethics researcher Jeannie Paterson

A new study finds more competition isn’t associated with better quality of care or lower prices in aged care, prompting policy reform to address sources of market failures

The law is always behind technology but given the sweeping changes heralded by new technologies, legislators need to get in front of the issue

On the first anniversary of the findings of the banking Royal Commission into misconduct, what’s actually being done and will it help our financial wellbeing?

We don’t really know how social media posts are being used or evaluated by banks. We need greater transparency around exactly how our data will be used and the ability to challenge decisions

You may be excited about the digital device under the Christmas tree, but what are your consumer rights and protections when it comes to issues like privacy?

Essential but often complex services like banks, utilities and phones need to be accessible for all, including those with cognitive disabilities. Here’s how you do it.

The banking Royal Commission highlights the vulnerability of parents acting as guarantors of their child’s business loan and the need for better ways to support decision-making

What cosmetic bloggers and the Cambridge Analytica saga tell us about protection from misleading conduct

Horse racing in Australia is an unstoppable industry - but more could be done to stop problem gambling