Putting the “E” into e-consumer protection
Online consumer protections haven’t kept pace with e-commerce technology; University of Melbourne research finds new technologies could provide new safeguards.
5 ways to keep your customers coming back
As shoppers increasingly buy and research purchases online, one University of Melbourne alumnus says retailers need to focus on 5 key areas for customer loyalty
Amazon’s arrival can drive innovation and improvement
Amazon's inevitable entry into Australia will shake up the local retail sector, which will need to innovate to stare down the online giant.